Privacy Policy

Introduction

quantum lydia is committed to protecting your personal data and respecting your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding your data. We comply with Singapore's Personal Data Protection Act (PDPA) and international data protection standards.

1. Data Collection

We collect personal data you voluntarily provide and information automatically gathered when you use our website:

• Contact Information: name, email address, phone number, company name, and job title
• Usage Data: IP address, browser type, device information, pages visited, and time spent on site
• Communication Data: messages sent through contact forms, email correspondence, and consultation notes
• Cookie Data: preferences, session information, and analytics data (see Cookie Policy for details)

2. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: for marketing communications and non-essential cookies
• Contract Performance: to provide requested services and consultations
• Legitimate Interest: for business operations, security, and service improvement
• Legal Obligation: for tax compliance, regulatory requirements, and record keeping

3. How We Use Your Data

Your personal data is used for the following purposes:

• Service Delivery: responding to inquiries, providing consultations, and delivering AI integration services
• Communication: sending service updates, responding to requests, and sharing relevant information
• Marketing: sending promotional materials about our services (with your consent, opt-out available)
• Analytics: understanding website usage patterns and improving user experience
• Security: protecting against fraud, unauthorized access, and ensuring system security
• Legal Compliance: meeting regulatory requirements and responding to legal requests

4. Data Sharing

We share personal data only in the following circumstances:

• Service Providers: trusted third parties assisting with website hosting, email delivery, and analytics (bound by confidentiality agreements)
• Professional Advisors: lawyers, accountants, and consultants requiring access for professional services
• Legal Requirements: when required by law, court order, or regulatory authority
• Business Transfers: in the event of merger, acquisition, or sale of business assets (with notice to affected individuals)

We do not sell personal data to third parties for marketing purposes.

5. Data Protection Measures

We implement comprehensive security measures to protect your personal data:

• Encryption: data encrypted both at rest and during transmission using industry-standard protocols
• Access Controls: role-based access limiting data access to authorized personnel only
• Monitoring: continuous security monitoring and regular audits identifying potential vulnerabilities
• Breach Response: procedures for detecting, reporting, and responding to data breaches within 72 hours
• Secure Infrastructure: data stored on secure servers with regular backups and disaster recovery plans

6. Data Retention

We retain personal data for the following periods:

• Contact Form Submissions: 3 years from last interaction
• Service Records: 5 years following service completion
• Financial Records: 7 years as required by Singapore tax law
• Marketing Data: until consent is withdrawn or account deletion requested
• Analytics Data: aggregated data retained indefinitely, identifiable data 2 years

After retention periods expire, data is securely deleted or anonymized.

7. Your Rights

Under PDPA and international data protection laws, you have the following rights:

• Access: request copies of personal data we hold about you
• Rectification: request correction of inaccurate or incomplete data
• Erasure: request deletion of your personal data (subject to legal obligations)
• Data Portability: receive your data in structured, machine-readable format
• Object: object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: withdraw consent at any time for processing based on consent
• Lodge Complaint: file complaint with Personal Data Protection Commission (PDPC) in Singapore

To exercise these rights, contact us at +65 6895 2764 or visit our office at 6 Battery Road, Singapore 049909.

8. Third-Party Services

Our website may use the following third-party services:

• Google Analytics: website usage analysis (anonymized IP addresses)
• Email Service Providers: communication delivery and management
• Cloud Hosting: secure data storage and website hosting

These services have their own privacy policies governing data collection and use.

9. International Transfers

Some service providers may process data outside Singapore. When transferring data internationally, we ensure adequate protection through standard contractual clauses, adequacy decisions, or other approved mechanisms maintaining PDPA-equivalent protection.

10. Children's Privacy

Our services are designed for businesses and professionals. We do not knowingly collect personal data from individuals under 18 years old. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Policy

We may update this privacy policy periodically to reflect changes in practices or legal requirements. Significant changes will be communicated through website notice or email. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related questions or to exercise your rights, contact us:

• quantum lydia
• 6 Battery Road, Singapore 049909
• Phone: +65 6895 2764
• Business Hours: Monday-Friday 9:00 AM - 6:00 PM, Saturday 10:00 AM - 2:00 PM